Refund policy

Returns

All of our products are made to order, which means each item is produced specifically for your purchase. Because of this, we don’t typically accept traditional returns - but we’re always here to make things right. Just reach out to us at support@famileetees.com or send a message via our contact form for any return-related concern.

Replacements and Refunds

We offer replacements, and when appropriate, refunds, in the specific cases listed below.

Eligible for Replacement or Refund

We will provide a free replacement or a refund if:

  • The wrong item, size, or color was delivered

  • The product arrived damaged

  • The print or product is defective

To qualify, you must email us a clear photo of the issue within 15 calendar days of delivery. Photo evidence is required to verify the issue and approve a replacement or refund.

Not Eligible for Replacement or Refund

We typically cannot provide replacements or refunds for:

  • Ordering the wrong item or variant (design, size or color)

  • Minor color variations in the product fabric or printed design caused by lighting or screen display differences

  • Change of mind

  • Delivery failure due to an invalid or incomplete address entered at checkout

  • Unclaimed or refused orders/packages

Size charts are provided on every product page to help you choose the correct fit. Please review them carefully before placing your order.

Also, we are not responsible for carrier-related issues (e.g. lost packages, damaged items) but we will do our best to assist you where possible.

Feel free to contact us if you think you are eligible for a replacement or a refund and we'll do our best to help.

How to Request a Replacement or Refund

Email us at support@famileetees.com. Please include:

  • Your order number

  • A description of the issue

  • Required photo(s) showing the problem (submitted within 15 calendar days of delivery)

Requests without photo evidence or outside the 15-calendar-day window will not qualify.

Replacement Process

Once your request and photo evidence for a replacement are reviewed and approved:

  • A new replacement item will be sent into production

  • You will receive tracking details once the replacement ships

  • Replacements follow the same production and shipping timelines as a new order

If only one item in a multi-item order is affected, only that specific item will be replaced.

Refund Process

If a refund is approved:

  • A refund will be issued to your original payment method

  • Refund processing typically takes up to 10 business days

  • Your bank or card provider may require additional time to post the refund

If 15 business days have passed since approval and you still have not received your refund, please email us at support@famileetees.com or send a message via our contact form.

Order Modifications and Cancellations

Order changes and cancellations are only possible before the item enters production. Hence, we recommend reviewing your order details carefully before checkout.

  • Requests made within 12 hours of purchase are usually eligible

  • Requests made within 12–24 hours will be attempted but are not guaranteed

  • Once production begins, orders cannot be modified or cancelled

This return and refund policy may be updated or changed at any time without prior notice.